Hawaiian Hardwoods Direct

Shipping Info/FAQ

Shipping Info

We ship to all states of the U.S. as well as  worldwide using both United Parcel Service and the U.S. PostalService. I prefer to use U.S. International Priority Mail for foreign orders. Generally the cost is lowest and orders usually get to their destination in about a week to 10 days. I have shipped to more than 20 countries and have never had a lost item. I do insure my own products completely so if there is any problem either through loss or damage I will make a full refund including your shipping costs. 

At time of checkout, after you fill out your addres and  any credit card information you will be directed to "continue". It is on the next page that you will be presented with your shiping options and their associated costs. There are several choices. If you select a quicker more expensive shipping option I will do my best to get your order out the next day, otherwise I will take up to 4 days before shipping. I only charge for actual shipping costs and will refund any charges that are over actual costs.
You will find out your shipping costs before you agree to purchase. It is also on this last page when you can enter in any discount code that might be in effect at that time. At time of checkout you will see an option to "accept marketing". I will never give your email to anyone or anyother business-ever. What I will do is occasionally email you with notices of sales or discounts that you might take advantage of.  You could expect to get no more than one email a month from me.

What can you tell me about how the wood is harvested and seasoned?

The Koa comes from the slopes of Mauna Kea. Some I have helped mill myself and some I have bought through personal contacts I can trust to mill it to instrument wood specifications. All of it salvaged from dead or down trees, no healthy Koa trees were harvested for this wood. Much of it came from Hawaiian Homelands property that is held in trust for the Hawaiian people. They have in place a salvage and replant plan for some of there holdings that will insure new Koa trees are allowed to grow for the first time in generations on that land. The property is fenced to keep feral pigs and cattle off until the trees can gain enough size to withstand the pressure from these animals. Cattle absouletly love Koa seedlings and as a result there have been, until recently, no new Koa growth on these lands. Finally things are changing and the music wood industry is playing a part in that restoration.

Once the wood arrives by ship to the West coast and is shipped here to central Oregon it is air dried under a carefully controlled indoor environment. All Koa and Mango have been airdrying for at least 2 years and some as long as 7 years now. Only the African Mahogany has been kiln dried as it already had been when I purchased it.
All the milled guitar and ukulele sets are store in a wood shop environment with a consistently maintained 40 to 50% realative humidity.